Support

System Notice: Scheduled maintenance is in progress on the Support Page from 11:00 AM to 2:00 PM EST on 06/26/2025. During this window, phone-based customer service will be temporarily unavailable. Please submit a ticket for quicker response. We appreciate your understanding.

Help Center

View FAQ’s, troubleshooting tips, helpful articles and more.

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Warranty & Repairs

View the BBQ Guru Warranty and Return Policy.

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Contact Support

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1-888-223-6118

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Firmware Releases

BBQ Guru is always striving to improve your cooking experiences and sometimes that means updating the software that runs on your device (aka, firmware).

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All your burning questions answered.

Frequently asked BBQ Guru shop questions.

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Product Manuals

Manuals for our products available here in PDF format.

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Temperature Control Systems Manuals

UltraQ

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DigiQ DX3

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DynaQ

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Manuals for our products available here in PDF format – even for some of our archived and discontinued products. The first set of manuals are for our current temperature control systems. The next group are manuals for our accessories. Below are the manuals for our discontinued product lines.

If you have trouble at any stage, The BBQ Guru is here to help you. Please do NOT spend hours trying to get set up. Let us help. Email us at: customerservice@thebbqguru.com or call 888-223-6118.