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Terms, Conditions, and Privacy Policy

The BBQ Guru knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at BBQGuru.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.

Personal information we collect online

When you submit an order on BBQGuru.com, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card/debit type, number, expiration date and billing address for the card. You do not need to submit online an order for our services. You can contact us by phone to order our products. You may change your account information at anytime by contacting us by phone or email. Occasionally we might conduct surveys on BBQGuru.com. If you choose to participate we may request information from you that will permit us to administer the survey such as gender, age and previous experiences with BBQ Guru.

Cookies and other computer information

When you visit BBQGuru.com, small text files known as "cookies" will be stored on your computer's hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with ordering our services, or registering for promotional emails or surveys. Although IP addresses alone can reveal the location of your computer, we will use or disclose such information only to investigate and identify unauthorized activities. BBQ Guru uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after viewing our website pages or ordering our services. If you delete our cookies, you limit our ability to personalize BBQGuru.com for your next visit; however, deleting a cookie will not prevent you from viewing or ordering from our website in the future. You may also set your Web browser not to accept cookies.

Information collected on BBQGuru.com may be used in the following ways:

  • Create an account for you
  • Bill your credit/debit card for your purchase
  • Confirm and track your order
  • Respond to your customer service inquiries
  • Provide to you promotional communication and other information from The BBQ Guru
  • Offer the products and services you want
  • Customize your ordering and shopping experience
  • Improve our website design
  • Accessing and updating my information

The personal information you supply us will be added to our customer database. We may send you promotional emails about BBQ Guru products, services, and surveys that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email. Each promotional email we send contains a link allowing you to discontinue future emails from us. You also may send your request to unsubscribe at any time to customerservice@TheBBQGuru.com from the email address you wish to unsubscribe. You may also call or write us as provided in this Privacy Policy in the section below titled " Whom do I contact with questions?" Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Children's Online Policy

The BBQ Guru is committed to preserving online privacy for all of its website visitors, including children. BBQGuru.com is a general audience site, and we do not knowingly collect information about children or sell products or services to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using BBQGuru.com

Privacy protection

We protect our databases with various physical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all BBQ Guru employees who have access to customer data about their responsibility to protect customer data.

Linking to and from outside websites

BBQGuru.com from time to time might sometimes provides links to other companies' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of, that website. When you provide information at one of those sites, you are subject to that website's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used. Our Privacy Policy does not apply to any other websites or search engines.

Whom do I contact with questions?

If you have any questions or comments about this Privacy Policy, call us at 800-288-4878 or write us at: The BBQ Guru, Attention: Customer Service, 359 Ivyland Road, Warminster, PA 18974. Please remember to include your postal address, e-mail address and phone number with your correspondence.

*This Privacy Policy was last updated on BBQGuru.com on or about December 30, 2014 and was effective as of that date. We reserve the right to change, modify or amend this Policy at any time.