We proudly warranty our products because of our dedication to quality craftsmanship. In the rare event your product malfunctions due to defect while under warranty, we will be happy to remedy the problem. Before requesting repair/exchange under warranty, please check out our troubleshooting section, our manual section, and our video product demos here.
Control and Accessory Parts Warranty
UltraQ, DynaQ, CyberQ Cloud, DigiQ DX3, PartyQ controls, Pit Viper, and Pit Bull Fans: THE BBQ GURU warrants these products to be free from defect in workmanship and materials for a period of 2 years (2 Year limited Warranty) from the date of purchase.
Should the unit malfunction within the warranty period, you must contact BBQ Guru customer service to get a Return Material Authorization (RMA) number to return it to the factory. If defective, it will be repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user serviceable parts on this unit.
This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion, or other misuse, including use of any component with any product not manufactured by BBQ Guru. Components with excessive wear or damage due to misuse will not be covered under warranty.
THE BBQ GURU shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product. THE BBQ GURU's liability for any breach of this agreement shall not exceed the purchase price paid E. & E.O.
If your control, probe, power pack, or fan is malfunctioning and is out of warranty, we may be able to troubleshoot it by phone or email. If it is determined that your part has been damaged in any way during use we will recommend that you purchase a new part.
Pit/Food Probes,Power Packs, and other Accessories (90 day warranty) THE BBQ GURU warrants these products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase.
Returns and Exchanges
Please visit our Return Merchandise Request page to begin the return and/or exchange process.
We do not offer repair service for out of warranty controls, components, or accessories. It might be possible for our customer service team to troubleshoot the issue and advise you as to which component needs to be replaced. If you have questions about an out of warranty control please Contact Us.
RMA Repair Policy
BBQ Guru will only hold returned products for an RMA repair request for a maximum of 90 days. BBQ Guru will make multiple attempts to contact the customer to complete repair process, but if customer does not return BBQ Guru inquiries or indicates they no longer want the product, products will be disposed of at the sole discretion of BBQ Guru after the 90 day period.
The Monolith BBQ Guru Edition carries a 10 year warranty on all ceramic components and a 1 year warranty on all wooden components. There is a 2 year warranty on the BBQ Guru temperature control fan housing. The warranty is non-transferable, hence valid for as long as the original purchaser owns the Monolith BBQ Guru Edition. Warranty coverage begins upon purchase from BBQ Guru. The original purchase receipt must accompany all warranty claims.
Within the warranty period, all original Monolith BBQ Guru Edition components that are found to have defects in materials or workmanship will be replaced or repaired. Fulfillment of warranty acts doesn’t cause a prolongation of the warranty period or initiate a new warranty period. Any replaced or repaired components under warranty keep the warranty date of the original Monolith Grill BBQ Guru Edition purchase.
The warranty is only valid for the original purchaser as follows: Warranty coverage begins upon purchase from BBQ Guru. The warranty is non-transferable and cannot be prolonged through any of our retailers or partners.
All further claims, including, in particular, claims for damages, are herewith excluded.
The assembly and installation of the grill must be in accordance with the user manual, and in accordance with all regional and national building and fire safety codes. Fine cracks in the exterior glaze, so-called Craquelure, can occur during the firing process caused by different expansion coefficients of the glaze and ceramic material. This is inevitable and even desirable, making the ceramic more robust to temperature changes. Craquelure is not a quality defect. Should however, parts of the ceramic break or chip, please contact our customer service. Due to the high temperature fluctuations within the grill the fire box and the fire ring could crack. The expansion joints in these components usually prevent such cracking. Should any fine cracks appear, these are merely an cosmetic defect and generally do not expand any further. Further use of these components is safe, the functionality of the grill is not affected. Should however, these components break, please contact our customer service.
Warranty does not apply to any losses or accidental damage or breakage from dropping, or for any damage incurred through; improper assembly, support or use; improper storage, transportation; lack of maintenance or through negligence. Warranty coverage does not extend to storm damage such as hail storms, floods or natural disasters, fading through the exposure to chemicals or minor cosmetic cracks of the exterior glaze that do not affect the performance of the Monolith BBQ Guru Edition.
Stainless steel components, such as grill grates, are subject to discoloration through exposure to high temperatures. Furthermore, under certain conditions, the stainless steel components may rust. Warranty coverage does not extend to any dents, scratches, chips, fading, oxidation, rust or corrosion resulting in the improper use of chemical cleaners or heat exposure, unless resulting in a loss of structural or functional integrity. The warranty is based on normal and reasonable use and maintenance of the Monolith BBQ Guru Edition. The warranty does not apply to any damage or breakage caused by improper use. Any unauthorized modifications or alterations to the Monolith BBQ Guru Edition will void the warranty.
Sales of Monolith BBQ Guru Edition grills are covered by US warranties through BBQ Guru. Warranties of Monolith Grills sold outside of the US are covered by Monolith Grills Europe.